KSB is hoping all of our amazing customers are doing well as we continue through this new way of life. We want you to be able to enjoy our jewelry and self care products so we are continuing with our FREE SHIPPING within North America// Free Delivery on orders placed in Edmonton, St. Albert, Sherwood Park, Fort Saskatchewan, Stony Plain, Spruce Grove & Leduc. Visit our FAQ for more details.

FAQ's

What is your shipping policy?

Our jewelry is ready to ship within 3 - 5 business days.  Orders are shipped from Canada. 

EDMONTON AND SURROUNDING AREA

If you are ordering from within a 70km radius (Edmonton, St. Albert, Fort Saskatchewan, Sherwood Park, Stony Plain, Spruce Grove and Leduc), we will provide free delivery service at a mutually agreeable date/time and location. 

DOMESTIC - Canada 

Standard or Expedited Shipping within Canada is estimated to take between 3-9 business days from date of shipping. These times are estimates only and are not guaranteed. There may be a tracking number included in this option. KSBoutique does not take responsibility should the package get lost or damaged in the shipping process.

At time of checkout - you will be able to choose your choice of shipping option between Free Shipping within North America or Xpresspost.  

Xpresspost Shipping within Canada is estimated to take between 3-5 business days from date of shipping.These times are estimates only and are not guaranteed. There will be a tracking number included in this option. KSBoutique does not take responsibility should the package get lost or damaged in the shipping process.

USA and International 

International shipping to the USA, Europe, United Kingdom, Australia and New Zealand is estimated to take between 5-21 business days from date of shipping depending on location. Customs processing may cause delays which are out of our control.These times are estimates only and are not guaranteed.  KSBoutique does not take responsibility should the package get lost or damaged in the shipping process.

We offer free shipping only within North America. 

The customer will be responsible for all customs duties, fees and applicable taxes. 

 

International Shipping rates: 

Australia/New Zealand/United Kingdom/Ireland - Standard International Shipping - $30.00

Germany/Italy - Standard International Shipping - $25.00

Mexico - Standard International Shipping - $20.00 

What method of payment do you accept?

You can purchase our products in the following currencies:

  • Canadian Dollars (CDN).  Purchases shipped within Canada are subject to applicable GST. 
  • USD 
  • Australian Dollar
  • British Pound 
  • Euro 
  • New Zealand Dollar

Should you wish to purchase our products in a currency different from Canadian, you will need to change the currency in our store using the currency converter. 

Our guarantee 

We want our customers to be happy with the quality of their jewelry, in the rare event that there is a genuine defect with your purchase, please contact us within 14 days from date of purchase, to arrange for a repair. All repairs must be approved prior to shipping. It will be the purchaser’s responsibility to pay for the shipping costs to send the item back to KSBoutique and to return the item back to the purchaser and the parcel must include tracking. Slight irregularities, imperfections and variations in size and shape are to be expected with jewelry.

All other returns must be approved prior to shipping. It will be the purchaser's responsibility to pay for the shipping cost to send the item back to KSBoutique. The parcel must include tracking. Refund will be given minus a 15% restocking fee once product is properly returned with tags on and without damage or use. 

Sunglasses and sale items are a final sale and cannot be returned.

Products such as, essential oils, roll-ons, sleep/dream stones, refresher oil, and sprays are final sale and cannot be returned.  

Earrings are final sale items and cannot be returned. No exceptions.

Hair Clips are final sale items and cannot be returned due to hygienic reasons. No exceptions. 

 

Privacy policy

When you make a purchase online we will collect certain information from you for the purposes of filling your order. We promise to never share or sell your information.

When you visit our store, a file called a cookie is stored in your browser. A cookie is used to store small amounts of information. This information is used to improve the website experience and for traffic analysis only. The cookie does not contain personal details.