FAQ

 

What is your shipping policy?

Our jewelry is ready to ship within 3 - 5 business days.  Orders are shipped from Edmonton, Alberta Canada

DOMESTIC

Regular shipping within Canada is estimated to take between 3-9 business days from date of shipping. These times are estimates only and are not guaranteed. There is no tracking number included in this option. KS Boutique does not take responsibility should the package get lost or damaged in the shipping process.

We charge a flat rate of $15.00 per order for shipping. 

Purchases within Edmonton and surrounding area (Sherwood Park, St. Albert, Morinville, Leduc, Stony Plain and Spruce Grove), you may choose to pick up your purchase, please email to make arrangements for pickup.  

USA

International shipping to the USA is estimated to take between 5-14 business days from date of shipping.  Customs processing may cause delays which are out of our control.  These times are estimates only and are not guaranteed.  

We charge a flat rate of $20.00 per order for shipping. 

The customer will be responsible for all customs duties, fees and applicable taxes. 

How do I order wholesale?

Wholesale opportunities may be available, please contact us directly for additional information.  

What method of payment do you accept?

Prices are shown in Canadian Dollars (CDN).  Purchases shipped within Canada are subject to applicable GST.  Our prices as listed, do not include GST.  When you place an order, you can choose either PayPal or Stripe. We accept all major credit cards through Stripe.

Our guarantee 

We want our customers to be happy with the quality of their jewelry, in the rare event that there is a genuine defect with your purchase, please contact us within 7 days from date of purchase, to arrange for a repair. It will be the purchaser’s responsibility to pay for the shipping costs to send the item back to KSBoutique and to return the item back to the purchaser. Slight irregularities, imperfections and variations in size and shape are to be expected with jewelry.

Sunglasses and clearance items are a final sale and cannot he returned.

Earrings are final sale items and cannot be returned. No exceptions.

Privacy policy

When you make a purchase online we will collect certain information from you for the purposes of filling your order. We promise to never share or sell your information.

When you visit our store, a file called a cookie is stored in your browser. A cookie is used to store small amounts of information. This information is used to improve the website experience and for traffic analysis only. The cookie does not contain personal details.